• We confirm your order immediately after the payment process by email to you
• Your order will be transferred to the software of our shipping center. There, it will also be checked whether all data has been entered correctly. In case of discrepancies, our team will contact you to correct the data record together with you
• As soon as your order has been shipped by us, you will receive an email with the DHL tracking number.
• If you cannot find your order, please contact us directly via our contact form
• Please have your order number (SP7_ _ _ _ _) and the email address you used to place the order ready.
• Your request will then be categorically filtered and answered by our support team

• Within Germany, our products usually arrive within 2 - 3 working days from the order date.
• The shipping time to other countries such as France, Netherlands, Austria, Poland, Portugal, Spain, and the Czech Republic can take 3 - 8 working days.
• Please note that Sundays & public holidays are not considered working days.

Attention: In exceptional cases (Christmas season, Black Friday, etc.) it may take a little longer.

• Shipping costs (incl. VAT)
• Germany: €4.90
• Austria: €7.90
• Free from €70 order value!

• If there are any irregularities, our team will contact you to correct the record together with you - usually it's a missing house number or the street was abbreviated as Str.
• If you want to change your address, please contact us directly via our contact form
• Please have your order number (#SP7_ _ _ _ _) and the email address you used to place the order ready.
• Our support team will then take care of your request and keep you updated via email.

• If you want to cancel your order, please feel free to contact us via our contact form.
• Please have your order number (SP7_ _ _ _ _) and the email address you used to place the order ready.
• Our support team will then take care of your request and keep you updated via email.

• Your order number can be found in the order confirmation that we sent you by email.
• If you cannot find your order number, please contact us via our contact form under the category "Order".