We want to provide our customers with the best possible experience and do everything to eliminate any risk when shopping online.
All orders are scheduled for production and shipping immediately after the order is placed. We can no longer cancel an order once it has been scheduled for production, so please review your shopping cart again before checking out. If you made a mistake in your order, please contact customer service as soon as possible. We will do our best to fulfill your request, but there is no guarantee that we will be able to process a change.
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Right of Withdrawal Information & Withdrawal Form
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Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:
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A. Right of Withdrawal Instructions
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Right of withdrawal
You have the right to revoke this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (ShilaPure GmbH, Kirchstr. 23 52499 Baesweiler, Germany, E-Mail: info@sp7.com) of your decision to revoke this contract by means of a clear statement via e-mail. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may refuse the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.
Exclusion or premature expiration of the right of withdrawal
The right of revocation does not exist for contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
General information
1) Please avoid damage and contamination of the goods. Please return the goods in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us postage due.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
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B. Revocation form
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If you want to revoke the contract, please fill out this form and send it back.
To
ShilaPure GmbH
Pastorsweide 34
52499 Baesweiler
E-Mail: info@sp7.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notification on paper)
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Date
(*) Strike out what does not apply